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Privacy Policy

Resun Hotel Yixing Privacy Policy

Resun Hotel Yixing ("we", "us", or the "Hotel") recognizes the paramount importance of your personal information and strictly complies with the Personal Information Protection Law, Cybersecurity Law, Data Security Law, and related regulations of the People's Republic of China. This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you visit our official website, submit inquiries or reservations, or communicate with us, as well as the legal rights you hold regarding your personal data.

I. Information We Collect and How We Use It

When you use this official website and related services, we adhere to the principles of legality, legitimacy, necessity, and good faith, collecting only information necessary to fulfill our service purposes: 1. Inquiries and Reservation Communications: When you inquire about room reservations, Shangyuan Restaurant private dining, Xianting Tea Room experiences, or customized retreats via our website forms or contact channels, we collect your name, contact phone number, email address, intended stay or dining dates, party size, and specific requests so our dedicated butler team can promptly contact you with tailored arrangements. 2. On-Site Check-In and Public Security Verification: Under national hospitality and public security regulations, guests must present valid government photo identification (such as an ID card or passport) for real-name verification upon arrival at the front desk. This website does not request or retain original ID card photos or sensitive national identification numbers online. 3. Core Website Operations and Security: To ensure stable system operation and prevent automated abuse, our servers may automatically log network requests, IP addresses, browser types, operating systems, and access timestamps; we utilize Captcha verification on form submissions to prevent automated spam and abuse.

II. Use of Cookies and Local Storage Technologies

To support core website functionality and enhance your browsing experience, we set necessary cookies or local storage data on your device: 1. Functional & Preference Settings: Used to retain your chosen language (Simplified Chinese, Traditional Chinese, English, Japanese) and interface preferences across browsing sessions without requiring repeated adjustments. 2. Security & Anti-Abuse: Used to support Captcha verification and protect against automated attacks and spam submissions. 3. Our Commitment: We do not use cookies or similar tracking technologies for cross-site commercial advertising, nor do we disclose cookie data to third-party advertising networks. You may disable or clear cookies through your browser settings, though certain interactive features may be affected.

III. Sharing, Transfer, and Disclosure of Personal Information

We keep your personal information strictly confidential and will never sell or rent your personal data to any third party. We only share information under the following limited circumstances: 1. Entrusted Service Providers: We may work with vetted technical service providers for SMS dispatch, transactional email delivery, or website infrastructure hosting, requiring them to process data strictly under our instructions and this policy. 2. Legal Compliance and Law Enforcement: When required by applicable laws, statutory administrative or judicial orders, or to protect the public interest and the safety of guests and staff. 3. Corporate Restructuring: In the event of a merger, acquisition, or asset transfer involving personal data, any successor entity will remain bound by this Privacy Policy.

IV. Data Storage Duration and Security Safeguards

1. Storage Location: All personal information collected and generated within mainland China is stored securely on servers located within the People's Republic of China. 2. Retention Period: We retain personal information only for the minimum duration necessary to fulfill the purposes set out in this policy, after which data is deleted or anonymized in compliance with law. 3. Technical Safeguards: We implement industry-standard security safeguards, including site-wide HTTPS encryption, database network isolation, strict role-based access controls, and regular security auditing to safeguard your data against unauthorized access, disclosure, alteration, or destruction. 4. Security Incident Management: In the unlikely event of a data security incident, we will immediately initiate our emergency response plan, adopt remedial measures, and notify regulatory authorities and affected users in accordance with applicable laws.

V. Your Rights Regarding Personal Information

In accordance with applicable laws, you hold full control over your personal data: 1. Access and Copy: You may request access to or a copy of the personal information records you have submitted to us. 2. Rectification and Completion: You may request that we correct or update any incomplete or inaccurate personal data. 3. Deletion and Erasure: You may request the deletion of your personal data once the inquiry purpose has concluded, consent is withdrawn, or where required by law. 4. Withdrawal of Consent: You may withdraw your consent at any time without affecting lawful processing conducted prior to withdrawal. 5. Exercising Your Rights: Contact us via our official phone number (+86 15961577188) or email. Our butler team will verify your identity and process requests within 15 business days.

VI. Protection of Minors

We attach great importance to the protection of minors' personal information: 1. This website is primarily intended for adults with full civil capacity. 2. If you are under 18 years of age, please browse and submit inquiries only with the consent and guidance of a parent or legal guardian. 3. If a guardian discovers that minor data has been provided without consent, please contact us immediately for verification and prompt deletion.

VII. Policy Updates, Contact Information, and Dispute Resolution

1. Policy Amendments: We may periodically update this policy to reflect operational or regulatory changes. Updates will be published here with a revised effective date, and significant changes will be prominently highlighted. 2. Hotel Contact Details: • Hotel Name: Yixing Chunshan Zaiwang Resort Hotel (Resun Hotel) • Address: No. 99 Taodu Road, Luojian Village, Dingshu Town, Yixing City, Jiangsu Province, China • Telephone: +86 15961577188 • Email: chunshanzaiwang@126.com 3. Dispute Resolution: Any disputes arising from this policy shall be resolved through friendly negotiations. If negotiations fail, disputes shall be submitted to the People's Court with jurisdiction over the Hotel's location (the People's Court of Yixing City, Jiangsu Province).

Contact Us

No. 99 Taodu Road, Dingshu Town, Yixing, Jiangsu, China. For room and dining inquiries, please reach out to us.

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